Waiting on Customer Status

The Waiting on Customer status means your order is on hold, awaiting the next step before production can continue.

Common Reasons:

• A Digital or Printed Proof is waiting for your approval in your account.
• Customer Care has reached out for clarification on your order.
• We are awaiting payment for your order.
• A Design Edit is in progress with our Design Team.

Tip: It’s a good idea to check your email for updates or requests regarding your order.

Questions? Contact us—we’re happy to assist!